Maximo ITSM - Details

Using Maximo ITSM solutions, companies can:

You can implement Maximo IT service management solutions as a complete asset and service management system, or you can implement it to support specific projects such as asset tracking, asset life cycle management and service desk enhancement.

With five key management systems:

Asset management

Tivoli Service Desk works with Maximo IT Service Management Solutions, which tracks and manages asset configuration information - including hardware, software, location, cost center and software usage details - throughout the life cycle of the asset, from procurement through to retirement.

Service management

Service Level Management is comprised of two areas: service support and service delivery. With service support, you can implement ITIL guidelines for incident, problem, change and release management for high-quality, low-cost service desk operations. With service delivery, you can use service level agreements and performance monitoring to align your goals and priorities in a manner that best demonstrates your value and supports overall business objectives.

Work management

This intuitive solution supports both reactive and proactive work activities and enables mature work management processes in the IT department. Costs are tracked and priorities are set based on service levels. Managers can match job tasks to available resources and resource requirements, estimate and obtain approval of costs, establish priorities and initiate actions across the enterprise.

Contract management

This critical component allows you to manage numerous contracts from multiple vendors with a single solution. With Contract Management you can track terms and conditions under leasing, software licensing, warranty and purchasing contracts and associate those terms with the appropriate set of assets. Plus, you'll be maintaining the critical information about IT assets required for the ITIL-defined Configuration Management Database (CMDB).

Procurement Management

This solution provides a comprehensive view that supports all phases of enterprise-wide purchasing. The procurement management capabilities proactively inform buyers about requisition, quotation, vendor, purchase order and contract data, allowing them to plan proactively and improve time-to-deployment. Procurement management also easily integrates with third-party business systems from vendors such as Oracle and SAP.