Our Commitment

At Tolerro you can expect to receive the highest standards or service, delivery and integrity. We pride ourselves on exceeding expectations and delivering the right outcomes tailored to meet the unique needs of each of our clients.

10 Point Client Commitment Statement

As a client of Tolerro you have the right to expect the following commitments:

1. HONESTY

You can rely on us to be honest, up-front, approachable, constructive, and cooperative.

2. PARTNERSHIP

You can rely on us to take a ‘partnership approach’ to working with you which means taking responsibility for your outcomes and being there in the long-term for future continuity.

3. BEST PRACTICE

You can be assured of best thinking, appropriate best practice, and best expertise in asset management. Continual professional development and training keep us at the technological edge and thinking laterally.

4. NO SURPRISES

You can rely on our policy of “no surprises” so that the work we provide is within the timeframe and budget we negotiated and any unforeseen variances are communicated and approved along the way. We will actively seek cost effective outcomes that offer you value for money solutions.

5. FULL DOCUMENTATION

You will be provided with documentation beyond what is normally provided in our industry, or expected by clients. This is so you have a clear path of what we’ve done and a guide for future systemisation.

6. TRAINING

You will be provided with effective training and practical support so that skills transfer and in-house capability is developed.

7. FREEDOM

You can be assured that we set our sights on doing an outstanding job so that you want to keep contracting us. We don’t rely on ‘lock-in strategies’ to force you to stay.

8. EXPERTISE & ENERGY

You can be confident in the quality, skill and expertise of our staff, delivering consistency and an energetic approach to your needs. Our staff are our key assets and we train them well and offer incentives to stay to provide long term benefits to our clients.

9. CLEAR COMMUNICATION

You can expect open lines of communication – we are straight talking, upfront and don’t baffle with ‘techno speak’. As asset management specialists we also understand your field and your perspective which makes two way communications more effective.

10. THE RIGHT OUTCOME

You can come to us with any challenge, idea or proposition and we embrace the opportunity to work with you to find the right solution. We are not a ‘one trick pony’ and enjoy partnering with our clients and other industry experts to lead the way in asset management excellence.

These standards are not the only commitments you are entitled to measure us against. We welcome your feedback and invite you to share your expectations with us.